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Privacy Policy

RaiStone Retreats – Privacy Policy & Terms of Service

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1. Introduction

Welcome to RaiStone Retreats (“we,” “our,” or “the Company”). We provide curated wellness retreats, travel services, and luxury experiences. By booking or using our services, you agree to these Terms of Service and Privacy Policy. Please review them carefully before making a booking or payment

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2. Privacy Policy

 

2.1 Information We Collect

We may collect:

  • Name, email, phone number, and address

  • Passport and travel details (as required for international bookings)

  • Payment information (processed securely via third-party platforms)

  • Preferences related to retreats, accommodations, and services

 

2.2 Use of Information

Your information is used to:

  • Confirm reservations and process payments

  • Arrange accommodations, flights, and excursions

  • Communicate updates and itineraries

  • Improve services and customer support

 

2.3 Information Sharing

  • We may share necessary details with trusted travel partners (airlines, hotels, transport operators) to fulfill your booking.

  • We do not sell personal information to third parties.

 

2.4 Data Security

We use industry-standard encryption and security practices to protect personal information.

 

3. Booking & Payment Terms

  • Merchant of Record: RaiStone Retreats operates as the merchant of record for transactions unless otherwise noted. This means your payments are processed directly through us.

  • Deposits: A non-refundable deposit is required to secure your retreat or tour booking. Deposit amounts vary per program.

  • Payment Plans: Flexible payment options may be available; late payments may incur fees.

  • Final Payment: Full balance is typically due 60 days prior to departure.

 

4. Cancellations & Refunds

  • Client Cancellations:

    • More than 90 days prior: deposit forfeited, balance refunded.

    • 60–90 days: 50% refund (excluding deposit).

    • Less than 60 days: no refunds.

  • Company Cancellations:

    • If RaiStone Retreats cancels, you will receive a full refund of payments made, excluding situations beyond our control (force majeure).

  • Force Majeure:

    • No refunds for cancellations caused by natural disasters, pandemics, government restrictions, or events beyond our control. Travel insurance is strongly recommended.

 

5. Travel Disclaimers

  • Health & Safety: Participation requires that you are physically fit and able. By booking, you acknowledge that retreat activities may involve risks.

  • Responsibility: RaiStone Retreats is not responsible for injury, illness, loss, or damage to personal property.

  • Travel Documents: Guests are responsible for passports, visas, vaccinations, and compliance with entry requirements.

  • Insurance: We strongly recommend all participants purchase comprehensive travel insurance (covering medical, cancellations, and delays).

 

6. Intellectual Property

All content on our website, including text, logos, and images, are property of RaiStone Retreats and may not be copied or reproduced without permission.

 

7. Modifications

We reserve the right to update these terms at any time. Updates will be effective immediately upon posting to our website.

 

8. Contact

For questions about our Privacy Policy or Terms of Service, please contact us:

RaiStone Retreats
📧 info@raistoneretreats.org
📞 +1 (650) 690-2504

Safety and Security

We implement strong passwords, regularly update software, and use SSL certificates, to protect our website from potential threats. We regularly back up our website to ensure that we can quickly recover in case of any unexpected incidents.

Accessibility Statement

Accessibility Statement for RaiStone Retreats

This is an accessibility statement from RaiStone Retreats.

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Measures to Support Accessibility

RaiStone Retreats takes the following measures to ensure accessibility of our website and services:

  • Include accessibility as part of our mission to create inclusive wellness and travel experiences.

  • Integrate accessibility throughout internal policies and practices.

  • Incorporate accessibility considerations in vendor, partner, and venue selection.

  • Provide ongoing accessibility awareness for staff, facilitators, and volunteers.

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Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. These guidelines outline three levels of conformance: Level A, Level AA, and Level AAA.

RaiStone Retreats is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content may not fully conform to the accessibility standard, but we are actively working toward full compliance.

 

Feedback

We welcome your feedback on the accessibility of RaiStone Retreats. Please let us know if you encounter any barriers:

📞 Phone: +1 (650) 690-2504
📧 Email: info@raistoneretreats.org

We aim to respond to feedback within 48 hours.

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Technical Specifications

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Accessibility of RaiStone Retreats relies on the following technologies to work with your web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • JavaScript

These technologies are required for compliance with the accessibility standards we follow.

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Date

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This statement was updated on 6 September 2025 using the W3C Accessibility Statement Generator Tool.

RaiStone Retreats – Booking Terms Agreement

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By completing your booking and submitting payment, you agree to the following:

  1. Deposits & Payments

    • All deposits are non-refundable.

    • Final payment is due 60 days before departure, unless otherwise specified.

  2. Cancellations & Refunds

    • Cancellations more than 120 days before departure: deposit forfeited, balance refunded.

    • 120–90 days before: 50% refund (excluding deposit).

    • Less than 90 days: no refunds.

    • No refunds for cancellations caused by events outside our control (force majeure).

  3. Travel Responsibility

    • You are responsible for passports, visas, health documents, and travel insurance.

    • RaiStone Retreats is not liable for injury, illness, loss, or property damage.

  4. Health & Safety

    • You confirm that you are physically fit and able to participate in retreat activities.

  5. Acknowledgment

    • By checking this box, you acknowledge that you have read, understood, and agree to RaiStone Retreats’ Privacy Policy and Terms of Service.

Terms of Use

Terms of Use – RaiStone Retreats

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At RaiStone Retreats, we are committed to providing safe, enriching, and transformative experiences for all guests. Our website is designed to provide information about our retreats, travel services, and events, as well as to enable visitors to register, book services, and make payments.

By accessing or using this website, you agree to comply with and be bound by these Terms of Use. Please read them carefully before booking or participating in any of our services.

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1. Use of Website

  • You may use this website for lawful purposes only.

  • You agree not to use this site in any way that could damage, disable, or impair its functionality.

  • Unauthorized attempts to alter or misuse this site are strictly prohibited.

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2. Bookings & Payments

  • All bookings require a non-refundable deposit to confirm your space.

  • Final balances must be paid no later than 60 days before departure, unless otherwise stated.

  • Payments may be made in full or via approved payment plans. Late payments may result in cancellation of your booking.

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3. Cancellations & Refunds

  • Client cancellations:

    • More than 120 days before retreat: deposit forfeited, balance refunded.

    • 120–90 days before: 50% refund (excluding deposit).

    • Less than 90 days before: no refunds.

  • Company cancellations: If RaiStone Retreats cancels an event, you will receive a full refund of all payments made, except in cases of force majeure (events beyond our control).

  • Force majeure: No refunds will be issued for cancellations due to events outside our control, such as natural disasters, pandemics, or government restrictions.

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4. Travel & Liability

  • Guests are responsible for ensuring they have valid passports, visas, vaccinations, and travel documents.

  • RaiStone Retreats is not liable for injury, illness, loss, or damage to personal property during travel or participation in retreat activities.

  • Retreat participation requires that guests are in appropriate health and physical condition. By registering, you confirm you are fit to participate.

  • We strongly recommend that all guests purchase comprehensive travel insurance.

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5. Intellectual Property

All text, images, designs, and branding on this site are the property of RaiStone Retreats and may not be reproduced without prior written consent.

 
6. Third-Party Services

As a tour operator, RaiStone Retreats works with third-party providers (airlines, hotels, transport services). We are not responsible for their policies, practices, or performance.

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7. Limitation of Liability

RaiStone Retreats is not responsible for delays, cancellations, or other changes outside of our direct control. Participation in our programs is voluntary, and you accept all associated risks.

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8. Modifications

We reserve the right to update or modify these Terms of Use at any time. Changes are effective immediately upon posting to this site. Continued use of the website or participation in services after updates constitutes acceptance.

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9. Contact Us

For questions about these Terms of Use, please contact us:

RaiStone Retreats
📧 Email: info@raistoneretreats.org
📞 Phone: +1 (650) 690-2504

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